Terms & Conditions

Repair and workmanship warranty is up to 6 months from completion of service, as confirmed on your booking, provided the device has not been opened, repaired, or serviced by any other vendor after our last repair. Replaced parts carry warranty as stated on your booking; that warranty is also subject to the same condition.

Warranty applies to the same repair and the fault we addressed. On devices with physical damage or known hardware issues, parts that were only intermittently faulty may stop working fully during diagnosis or repair. ALLDOZ is not liable for returning the device in the same partial working state as before service, though we do not intentionally alter parts you did not report as faulty. If we discover additional issues, we will inform you before proceeding where possible.

Warranty covers service issues we fixed and parts we replaced (genuine and compatible, as applicable). It does not cover breakage, liquid damage, or environmental damage after the device has been handed back. Repairs involving liquid damage do not carry warranty unless explicitly stated otherwise on your booking.

Warranty is available only in territories we currently serve (Pune and areas we list as serviceable). To claim warranty, send a short video of the device and the problem to our WhatsApp number +91 9765165119. After approval, a technician will visit your address or you may visit our office at Pune as directed by support.

During the warranty period, a visit charge of ₹299 may apply for technician visits, as per company policy at the time of the claim.

It is mandatory that you hand over the faulty part replaced during service to our technician when requested, in line with company policy.

We follow a data-lock and privacy-focused process and aim for strong data security. Because repair involves access to your device, we cannot guarantee zero data loss or 100% data recovery. You agree to indemnify ALLDOZ regarding software licences, validity, and originality on your device. We recommend keeping original media or licence records for installed applications. ALLDOZ is not liable for pre-installed pirated or unlicensed software.

We use secure processes for your device's safety. We are not responsible for loss or damage to the device during transit or handling where factors outside our reasonable control apply (including theft, robbery, or force majeure), or while the device is in our or our authorised partner's custody for service. Always refer to your booking ID or invoice ID in communications and at handover.

We may replace a defective part with a new or refurbished part; replaced parts may be retained by the company as part of the service.

Please review and acknowledge the quality check details with our technician before repair begins and at handover when the repair is complete. Problems unrelated to the repair we performed are not our responsibility after you accept the repaired device.

Many doorstep repairs are completed in a single visit. If additional work or parts are required, repair may take up to 72 hours or longer depending on parts approval, procurement, or complexity.

If a part replacement is required, the part cost is borne by you. Our team will contact you for approval before replacing parts.

If the device is received with no power, no display, or is non-functional, we can provide an exact diagnosis and list of damaged parts only after thorough inspection. We may use a step-by-step diagnostic approach and contact you more than once for approval of additional parts or revised estimates.

If the motherboard is found damaged or the device was previously repaired by a third party, a diagnostic inspection charge of ₹299 applies. If you choose not to proceed or do not approve the estimate and request return of the device, a ₹299 diagnosis and logistics charge applies for inspection and handling, regardless of the final repair decision.

If a device must remain with us or an authorised facility after repair, it may be held for a maximum of 15 days. If you do not claim delivery within 15 days after we notify you that repair is complete, we are not responsible for subsequent loss or damage.

These Terms & Conditions may change from time to time. ALLDOZ may update or amend them at any time by posting the revised version on this page and updating the “Last updated” date. Continued use of the Service after changes constitutes acceptance. We encourage you to review this page periodically.

Questions about these terms:

• Email: [email protected]
• Call: +91 9765165119
• WhatsApp: +91 9765165119

See also our Privacy Policy and Warranty Policy.